Refund Policy

This Refund Policy ("Policy") outlines the terms and conditions for refunds of jewelry and accessories—including rings, necklaces, charms, earrings, and waterproof jewelry—purchased through EVRYJEWELS’ official website evryjewelsoutlet.com (the "Website"). We aim to make the refund process transparent and hassle-free while ensuring fairness for both our customers and business. By initiating a refund request, you ("you" or "Customer") agree to comply with the terms outlined below.

1. Refund Eligibility

To qualify for a refund, all returned items must meet the following criteria. Eligibility varies by product type due to jewelry-specific considerations (e.g., hygiene, personalization):

1.1 General Eligibility Requirements

  • Timeframe: The refund request must be initiated within 60 days of the delivery date (as confirmed by the shipping carrier’s delivery notification). Requests submitted after this period will not be approved.
  • Product Condition: Items must be unused, undamaged, and in their original condition—including all original packaging (e.g., jewelry boxes, gift bags), tags, and accessories (e.g., charm cleaning cloths). Scratches, tarnishing, or damage caused by wear, improper care (e.g., exposing waterproof rings to harsh chemicals), or accidental drops will disqualify the item from a refund.
  • Order Verification: You must provide a valid order number (found in your order confirmation email) and proof of delivery (if requested) to verify the purchase.

1.2 Product-Specific Eligibility

  • Personalized Items: Engraved charms, custom name necklaces, or made-to-order jewelry are only eligible for a refund if the personalization contains an error caused by EVRYJEWELS (e.g., misspelled names, incorrect engraving designs). Refunds will not be granted for customer-approved personalization (e.g., a change of mind about the engraved message).
  • Earrings: For hygiene reasons, earrings must be returned in unopened, sealed packaging. Opened or worn earrings will not be accepted for a refund, unless the item is defective (e.g., a broken clasp) and the defect is reported within 48 hours of delivery.
  • Waterproof Jewelry: Claims of waterproof feature failure require proof that the item was used in accordance with our care instructions (e.g., no exposure to chlorine or abrasive cleaners). We may inspect the item to confirm the defect before approving a refund.

2. Refund Request Process

Follow these step-by-step instructions to initiate a refund. We recommend completing the process promptly to ensure your request is processed within the 60-day window:
  1. Submit a Refund Request: Email our customer service team at service@evryjewelsoutlet.com with the following information (incomplete requests may cause delays):Your 8-digit order number;
  2. The full name and SKU (if available) of the item(s) requesting a refund (e.g., "Waterproof Ring Size 7, SKU: WR001");
  3. A detailed reason for the refund (e.g., "wrong size," "defective charm clasp");
  4. Photos or videos of the item (required for defective or damaged claims) showing the issue clearly;
  5. Your preferred refund method (refund to original payment method is default; gift recipients may request store credit).
  6. Receive Refund Authorization: Our team will review your request within 1–2 business days. If approved, you will receive a Return Authorization (RA) number and a return shipping label (if applicable) via email. The RA number must be clearly marked on the return package—packages without an RA number will be rejected.Note: We provide pre-paid return shipping labels only if the refund is due to our error (e.g., wrong item shipped, manufacturing defect). For customer-initiated refunds (e.g., change of mind), you are responsible for return shipping costs.
  7. Return the Item: Package the item securely to prevent damage during transit (we recommend using the original jewelry box and adding padding for delicate items like charms). Ship the package to our address (listed in Section 6) using a trackable shipping service—we are not liable for lost or damaged return shipments.
  8. Item Inspection & Refund Approval: Upon receiving your return (typically 3–5 business days after shipment), our quality control team will inspect the item to confirm it meets eligibility requirements. We will notify you via email once the inspection is complete—either confirming refund approval or explaining why the request was denied.

3. Refund Processing Details

We process refunds efficiently to ensure you receive your funds as quickly as possible. Key details about refund timelines and methods are as follows:
  • Processing Timeline: Approved refunds are processed within 5–10 business days of the inspection passing. The time it takes for the refund to appear in your account depends on your payment provider: Credit/debit cards: 3–7 business days;
  • Digital payment platforms: 1–3 business days;
  • Store credit: Instantly applied to your EVRYJEWELS account upon approval.
Refund Currency & Amount: All refunds are issued in United States Dollars (USD), matching the original purchase currency. The refund amount equals the total paid for the eligible item(s), excluding non-refundable costs (e.g., return shipping fees for customer-initiated refunds).
Partial Refunds: In cases where only part of an order is returned (e.g., one charm from a set), we issue a partial refund for the eligible item(s), minus any applicable non-refundable costs.

4. Non-Refundable Items & Exceptions

The following items and scenarios are not eligible for refunds, unless required by applicable rules:
  • Used, damaged, or altered jewelry (e.g., resized rings without our authorization);
  • Personalized items with customer-approved designs or engravings;
  • Earrings with opened or damaged packaging (for hygiene reasons);
  • Items returned without a valid RA number;
  • Gift cards or store credit (these are non-refundable and non-transferable);
  • Items purchased from third-party retailers (refunds for these must be requested directly from the retailer).

5. Refund Disputes

If your refund request is denied and you believe the decision is incorrect, you may submit a dispute within 7 business days of receiving the denial. To dispute, email service@evryjewelsoutlet.com with: (1) your original RA number; (2) a detailed explanation of why you believe the denial was incorrect; (3) additional evidence (e.g., more photos of the item, care instruction compliance proof). Our dispute resolution team will review the case and provide a final decision within 3 business days.

6. Contact Us

For questions about this Refund Policy, refund status, or to initiate a refund request, contact our customer service team:
  • Email: service@evryjewelsoutlet.com (Include "Refund Inquiry" in the subject line and your order number for faster assistance);
  • Mailing Address: EVRYJEWELS Customer Service, 3722 Garfield Street, Denver Colorado 80205, United States (For formal correspondence about refund disputes);
  • Website: evryjewelsoutlet.com (Visit the "Help Center" for refund FAQs and to access our refund request form).