Terms of Purchase

These Terms of Purchase ("Terms") govern all purchases of jewelry and accessories—including rings, necklaces, charms, earrings, and bracelets (featuring our signature waterproof design)—made through EVRYJEWELS’ official website evryjewelsoutlet.com (the "Website"). By placing an order on the Website, you ("you" or "Customer") agree to be bound by these Terms. We recommend reviewing them carefully before completing your purchase to ensure clarity on our mutual rights and obligations.

1. Order Creation & Confirmation

1.1 Order Submission

When you submit an order via the Website, you make a binding offer to purchase the selected jewelry items at the displayed price, denominated exclusively in United States Dollars (USD). All orders automatically qualify for free standard shipping—no minimum purchase amount is required, and no hidden shipping fees will be added at checkout, whether you order a single charm or a full set of waterproof rings.
You are responsible for providing accurate, complete, and current information during checkout, including: a valid shipping address, contact email, phone number (optional, for delivery updates), and payment details. Incomplete or incorrect information (e.g., missing apartment number, misspelled city) may cause delays in order processing or delivery, especially for time-sensitive purchases like gift necklaces.

1.2 Order Acceptance & Confirmation

  • Acknowledgment vs. Acceptance: Upon submitting your order, you will receive an automated "Order Receipt" email confirming we have received your request. This receipt does not constitute order acceptance. We reserve the right to accept or reject orders at our discretion.
  • Valid Acceptance: Order acceptance occurs only when we send a formal "Order Confirmation" email (containing your unique order number, itemized list of jewelry, and shipping details) or dispatch the products—whichever happens first. This confirmation indicates we have verified inventory, processed your payment, and scheduled your order for fulfillment.
  • Rejection Reasons: We may reject orders due to: inventory shortages (e.g., a sold-out limited-edition charm), pricing errors (e.g., incorrect discount application), suspected fraudulent activity, or non-compliance with these Terms. If rejected, we will notify you via email and will not charge your payment method (or issue an immediate refund if a temporary hold was placed).

2. Payment Terms

2.1 Accepted Payment Methods

We accept major payment methods displayed at checkout, including credit cards, debit cards, and secure digital payment platforms. All transactions are processed in USD, and payment must be completed in full before we begin order processing.

2.2 Payment Security & Compliance

Your payment information is processed securely by trusted third-party payment service providers that adhere to industry standards (e.g., PCI DSS). EVRYJEWELS does not store full credit card numbers, CVV codes, or other sensitive payment data. By providing payment details, you warrant that: (1) you are the authorized user of the payment method; (2) sufficient funds or credit are available to cover the order total; and (3) all payment information is accurate.

2.3 Payment Failures

If your payment is declined (e.g., insufficient funds, expired card, fraud alert from your bank), we will notify you via email. Your order will not be processed until successful payment is received. We are not liable for delays or missed delivery timelines caused by payment failures, including missed gifting deadlines for items like engraved charms.

3. Shipping & Delivery

3.1 Fulfillment Timelines

  • Order Processing: After receiving your confirmed payment (via Order Confirmation email), we will process and prepare your jewelry for shipment within 1–3 business days. This includes inspecting waterproof components (e.g., ring seals, necklace clasps), packaging delicate items (e.g., small charms in padded jewelry boxes), and verifying order accuracy.
  • Delivery Estimates: Once shipped, standard delivery takes 6–12 business days to all destinations. We do not offer expedited shipping at this time. You will receive a "Shipment Confirmation" email with a tracking number to monitor your package’s progress.
  • Free Shipping Guarantee: All orders—regardless of value, quantity, or product type—qualify for free standard shipping. No promo code is required, and this benefit is automatically applied at checkout.

3.2 Shipping Address Responsibility

You are solely responsible for the accuracy of your shipping address. EVRYJEWELS is not liable for: (1) delayed, lost, or misdelivered orders caused by incorrect or incomplete addresses; (2) failed delivery attempts due to no one being available to receive the package; or (3) packages delivered to a correctly provided address but stolen or misplaced after delivery.
If a package is returned to us as undeliverable, we will notify you via email within 3 business days. You may choose to: (1) provide a corrected address for re-shipping (no additional fees); or (2) request a full refund (processed within 5–10 business days after we receive the returned package).

3.3 Delivery Inspection

Jewelry is delicate—inspect your package immediately upon delivery. Check for: (1) physical damage to the packaging (which may indicate transit damage to items like necklace chains or charm settings); (2) missing items from your order; (3) incorrect products (e.g., wrong ring size, mismatched charm design); or (4) defects in craftsmanship (e.g., broken clasps, faulty waterproof seals).
Notify our customer service team within 48 hours of delivery if you discover any issues. Include your order number, product details, and photos of the damage/defect to expedite resolution.

4. Returns & Refunds

4.1 Return Eligibility

You may return jewelry for a full refund within 60 days of delivery if all of the following conditions are met:
  • Items are unused, undamaged, and in their original condition (including all tags, jewelry boxes, and accessories like charm gift bags).
  • Personalized items (e.g., engraved charms, custom name necklaces) are only eligible if the personalization contains an error caused by EVRYJEWELS (e.g., misspelled name).
  • Earrings are returned in unopened, sealed packaging (for hygiene reasons).
Non-eligible returns include: used jewelry, items with intentional damage, custom pieces with customer-approved personalization, and earrings with opened packaging.

4.2 Return Process

  1. Request Authorization: Email our customer service team at service@evryjewelsoutlet.com with: your order number, product name (e.g., "Waterproof Ring Size 7" or "Heart Charm"), return reason, and photos (if reporting damage/defects).
  2. Receive Approval: We will respond within 1–2 business days with a Return Authorization (RA) number and return instructions. If the return is due to our error (e.g., wrong size shipped, defective charm), we will provide a pre-paid shipping label.
  3. Ship the Return: Package the jewelry securely (use the original box if possible) and include the RA number on the package. Ship to our address (listed in Section 7). We recommend using a trackable shipping service—we are not liable for lost return shipments.

4.3 Refund Processing

Once we receive and inspect your returned items (typically 3–5 business days after delivery to our warehouse), we will process your refund within 5–10 business days. Refunds are issued to the original payment method in USD. The time it takes for the refund to appear in your account depends on your payment provider (usually 3–7 business days for credit cards).
Return shipping costs for non-error-related returns (e.g., change of mind about a necklace design) are non-refundable. We do not charge restocking fees for any eligible returns.

5. Product Information & Inventory

5.1 Product Descriptions

We strive to provide accurate, detailed product information on the Website, including: material composition (e.g., stainless steel for waterproof durability), dimensions (e.g., necklace length, charm size), care instructions, and size guides (e.g., ring size conversion charts). However, product colors may vary slightly from online displays due to device screen settings or natural variations in materials (e.g., metal finishes).

5.2 Inventory & Availability

Product availability is displayed on each item’s page. We reserve the right to adjust inventory levels or discontinue products at any time. If you order an item that becomes unavailable after your order is submitted (but before acceptance), we will notify you via email and issue a full refund within 3 business days.

6. Customer Responsibilities

By placing an order, you agree to: (1) comply with these Terms and all Website rules; (2) provide truthful, accurate information during checkout and when contacting support; (3) not use the Website for fraudulent activity (e.g., using stolen payment methods, ordering jewelry with no intent to pay); (4) respect EVRYJEWELS’ intellectual property (e.g., not copy product images or designs without permission); and (5) communicate promptly with our team regarding order issues (e.g., address changes, delivery problems) to avoid delays.

7. Contact Us

For questions, concerns, or disputes related to these Terms, your order, payments, returns, or product details (e.g., waterproof care, ring sizing), contact our customer service team:
  • Email: service@evryjewelsoutlet.com (Preferred channel—include your order number for faster assistance)
  • Address: EVRYJEWELS, 3722 Garfield Street, Denver Colorado 80205, United States (For formal correspondence or returned items)
  • Website: evryjewelsoutlet.com (Visit the "Help Center" for self-service FAQs on orders and returns)