Custom/Personalized Heart Locket Necklace

This Shipping Policy ("Policy") outlines the terms and conditions for the delivery of jewelry and accessories—including rings, necklaces, charms, earrings, and waterproof jewelry—purchased through EVRYJEWELS’ official website evryjewelsoutlet.com (the "Website"). We are committed to providing reliable, transparent, and cost-free shipping services to ensure your jewelry arrives safely and on time. By placing an order on the Website, you ("you" or "Customer") acknowledge and agree to the terms below. 1. Shipping Coverage & Timelines We offer standard shipping to all destinations worldwide, with consistent processing and delivery timelines to ensure predictability for your jewelry purchases. 1.1 Order Processing Time After your order is confirmed (via "Order Confirmation" email) and payment is successfully processed, we will prepare your jewelry for shipment within 1–3 business days. This processing period includes: (1) quality inspection of items (e.g., verifying waterproof seals on rings, checking charm engravings); (2) secure packaging to protect delicate pieces; and (3) handover to our trusted shipping carriers. Processing time does not include weekends or public holidays—orders placed on Fridays, weekends, or holidays will begin processing on the next business day. 1.2 Delivery Time Once shipped, standard delivery takes 6–12 business days to all destinations. Delivery timelines are estimated and provided by our shipping carriers; slight delays may occur due to factors beyond our control (e.g., customs clearance for international orders, weather disruptions, or peak shipping seasons like holidays). 1.3 Shipping Restrictions We currently do not ship to PO boxes, APO/FPO addresses, or remote locations with limited carrier access. If your address falls into these categories, we will notify you via email within 1 business day of order submission to request a valid physical address or cancel the order (with a full refund). 2. Free Shipping Policy EVRYJEWELS offers free standard shipping on all orders, with no minimum purchase requirement. This benefit applies to every product category—from a single charm to a full set of waterproof jewelry—and all destinations worldwide. No promo code is needed; free shipping is automatically applied at checkout, and no hidden shipping fees will be added to your order total (all transactions are in United States Dollars, USD). 3. Shipping Process & Packaging 3.1 Shipment Preparation To ensure your jewelry arrives in perfect condition, we use specialized packaging tailored to jewelry’s delicate nature: (1) Individual items (e.g., rings, charms) are placed in soft velvet pouches; (2) Pouches are inserted into rigid jewelry boxes with foam padding; (3) Boxes are sealed in durable shipping envelopes or cartons with shock-absorbing material; (4) Waterproof jewelry is wrapped in additional moisture-resistant layers to protect seals during transit. 3.2 Shipment Handover We partner with reputable global shipping carriers to deliver your orders. After handover, you will receive a "Shipment Confirmation" email containing a unique tracking number and a link to monitor your package’s real-time status. 4. Shipping Address Responsibilities You are solely responsible for providing a complete, accurate, and deliverable physical shipping address during checkout. EVRYJEWELS is not liable for: (1) Delayed, lost, or misdelivered orders caused by incorrect or incomplete addresses (e.g., missing apartment numbers, misspelled city names, wrong zip codes); (2) Failed delivery attempts due to no one being available to receive the package; (3) Packages delivered to a correctly provided address but stolen or misplaced after delivery. If you need to update your shipping address, contact our customer service team at service@evryjewelsoutlet.com within 24 hours of order placement. We cannot modify addresses after the order has entered the processing phase (typically 1 business day after confirmation). 5. Shipment Tracking & Notifications We provide full shipment visibility to keep you informed at every step: Order Confirmation: Sent immediately after payment is processed, confirming your order is being prepared. Shipment Confirmation: Sent within 24 hours of your order being shipped, including a tracking number and carrier link. Tracking Updates: Monitor your package’s journey (e.g., departure from our warehouse, arrival at local distribution center, out for delivery) via the carrier’s website using your tracking number. If your tracking information shows no updates for 5 or more business days, contact our customer service team with your order number and tracking number for assistance. 6. Undeliverable & Lost Shipments 6.1 Undeliverable Packages If a package is returned to us as undeliverable (e.g., invalid address, unclaimed at carrier facility), we will notify you via email within 3 business days of receipt. You may choose to: (1) Provide a corrected physical address for re-shipping (free of charge); or (2) Request a full refund (processed within 5–10 business days after we receive the returned package). 6.2 Lost or Damaged Shipments If your package is marked as "delivered" but not received, or if it arrives damaged, follow these steps: Check with neighbors, building managers, or carrier facilities for misdelivered packages (carriers often leave packages in secure locations). Contact our customer service team within 48 hours of the estimated delivery date (or damage discovery) with: (a) your order number; (b) tracking number; (c) photos of the damaged package/item (if applicable). Our team will file a claim with the shipping carrier. If the package is confirmed lost or damaged, we will offer a replacement shipment (free of charge) or a full refund—your choice. 7. Contact Us For questions about this Shipping Policy, order status, tracking updates, or undeliverable packages, contact our customer service team: Email: service@evryjewelsoutlet.com (Include "Shipping Inquiry" in the subject line and your order number for faster assistance; response time: 1–2 business days). Mailing Address: EVRYJEWELS Shipping Department, 3722 Garfield Street, Denver Colorado 80205, United States (For formal correspondence about shipping disputes). Website: evryjewelsoutlet.com (Visit the "Help Center" for shipping FAQs or use the "Order Tracker" to check real-time status).